At House of Flora, we want you to love your purchase. Please review our return policy carefully before placing your order.
ALL SALES ARE FINAL. Due to the nature of our accessories and for hygiene purposes, all sales are final. We do not offer refunds on jewelry, handbags, hair accessories, or other boutique items unless the item arrive damaged or incorrect.
DAMAGED OR INCORRECT ITEMS.
If you receive a damaged, defective, or incorrect item, please contact us its 48 hours of delivery with your order number and clear photos of the item(s). We will review your request and provide a replacement or store credit if approved.
SHIPPING COSTS
Original shipping fees are non-refundable. Customers are responsible for any return shipping costs unless the error was on our end.
ORDER CANCELLATIONS
Orders may only be canceled within 2 hours of purchase. After this window, your order will begin processing and cannot be canceled.
PROCESSING TIME
Please allow2-3 business day for order processing before shipment.
CONTACT US
For any questions or concerns regarding your order, please email us at info.houseofflora@gmail.com or send us a direct message through our official social media page.
THANK YOU for shopping with House of Flora. We appreciate your support and understanding.
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